Returns & Exchanges

At EMOTO Supply Co., we stand by the quality of our gear and want to ensure you are fully satisfied with your purchase. If your equipment isn't the perfect fit, you can return or exchange unused items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to send back.

2

Package Your Gear

Place the items in their original packaging with all tags attached to ensure they remain protected during transit.

3

Label and Ship

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our team inspects the returned gear for quality assurance, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing