Frequently Asked Questions
Everything you need to know about your EMOTO gear and orders.
What is the typical shipping time for EMOTO gear?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
Do you offer a warranty on your sports equipment?
Yes, all EMOTO products come with a 1-year manufacturer warranty that covers any defects in materials or workmanship under normal use conditions.
What is your return policy for apparel and equipment?
We offer a 30-day return window for all unused and unwashed items in their original packaging. Please note that for safety reasons, some technical gear may be subject to inspection before a refund is issued.
How do I determine the correct size for my order?
Each product page features a detailed sizing chart with measurements. We recommend measuring your current gear or body dimensions and comparing them to our guide for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an automated email containing your tracking number and a link to monitor your package's progress in real-time.